Changelog
Platform Updates Archive
Pipelines Feature: Visual Lead and Deal Tracking
January 9, 2025

Track leads and deals visually with our new Kanban board feature! Effortlessly prioritize, manage stages, and close deals faster with an intuitive drag-and-drop interface. This tool makes managing your sales pipeline simpler and more effective than ever.

Business Information Prompt Generator Tool is Live
December 15, 2024

Transform your website content into powerful AI prompts with our Business Information Prompt Generator. This intelligent tool analyzes your website data to help create tailored, context-rich prompts for your AI chatbot. Simply input one or more URLs, and in a matter of seconds, you'll have structured business insights ready to enhance your chatbot's responses. Processing time varies from 20 seconds to 2 minutes per link.

Access it via Dashboard >> Prompt Generator.

AI Appointment Scheduling Chatbot - Free Template
December 12, 2024

We’re excited to introduce the AI Appointment Scheduling Chatbot Free Template! With this template, you can effortlessly schedule appointments with your customers using conversational AI. Customize your availability in the calendar tool and sync appointments with Google or Outlook Calendar. This feature works seamlessly across all channels, including websites, Facebook, Instagram, WhatsApp, SMS, and even phone calls.

To access it, go to Flows >> All Free Templates >> AI Appointment Scheduling - Template.

Live Website Chat Widget Preview Now Available
December 8, 2024

We’ve introduced the Live Website Chat Widget Preview option! This feature allows you to quickly test and customize your webchat widget natively on our platform, ensuring it aligns perfectly with your brand before installing it on your website.

To access it, go to Analytics >> Webchat >> Manage >> Webchat Preview.

Chatbot Flow Preview: Smarter, Faster Bot Building
December 5, 2024

You can now effortlessly preview your chatbot flows directly in the builder! Simply open a flow, click the chat icon, and test your flows in real time as you build them. Quickly refine conversations, resolve issues, and ensure a flawless experience on the go.

Facebook/Instagram Comment Automation Tool & Calendar Integration Now in Templates
November 25, 2024

We’ve made it easier than ever to automate your Facebook and Instagram comments by including the Comment Automation Tool in templates. Additionally, you can now integrate calendars into your chatbot templates, making scheduling appointments, events, and follow-ups more seamless. Streamline engagement, manage schedules, and save time with these powerful updates.

Introducing “Long Text” User Custom Field for Large Data Integration
November 5, 2024

We’ve introduced a new user custom field, “Long Text,” to enable businesses to integrate their chatbot with APIs that return large amounts of data. While the “Text” custom field supports up to 10,000 characters, the new “Long Text” field can hold up to 16 million characters, providing flexibility for handling extensive data.

Easily Migrate Contacts from Instagram, Messenger, and Telegram
November 3, 2024

We’re excited to announce that you can now seamlessly migrate your Instagram, Messenger, and Telegram contacts to Chatic Media! This new update enables quick import of contacts from these platforms, making it easier to manage all your connections in one place. Don’t forget—you can already import contacts from WhatsApp and phone numbers as well!

Easily Assign Multiple Conversations to Admins
November 1, 2024

Now, you can quickly assign multiple conversations to an admin directly from the contacts page. Simply go to Contacts, select multiple contacts, then choose Actions and Assign Conversation to an Admin to streamline your conversation management.

AI Chatbot Mastery Course for Beginners Launched
October 30, 2024

We’re excited to announce the launch of our AI Chatbot Mastery Course for Beginners! This course includes 25 videos covering essential features, tools, and quick activation methods using our free templates. Dive in to learn how to effectively create and customize chatbots with ease.

Enhanced AI Inbox Suggestions Now Available!
October 28, 2024

We’re excited to announce that AI Inbox suggestions now support Gemini, Claude, and xAI, in addition to ChatGPT! You can now use any of these AI models within the inbox to quickly generate responses for your customers. The AI will analyze the conversation and provide the best response based on your prompt, making customer interactions smoother and more efficient.

Introducing xAI (Grok) for building custom AI chatbots
October 26, 2024

Chatic Media now introduces xAI's Grok as the fourth AI model in its platform, joining OpenAI's ChatGPT, Anthropic's Claude, and Google's Gemini. This integration empowers users with advanced, intuitive customer interactions and seamless communication. Connect by retrieving API keys from console.x.ai and linking them in Settings → Integrations → xAI.
Model priority when Automated Responses is active for all AI models under integrations: OpenAI > Claude > Gemini > xAI

Advanced Date & Time Operations
October 23, 2024

We made an important update to allow you to do advanced operations using date and time fields. Now, you can do any calculations involving date and time custom fields. Also, you can pass the value of some system fields like appointment 'booking_date' to a date and time custom field.

Introducing Gemini 1.5 Flash-8B: Google Gemini API
October 15, 2024

We’re excited to announce that now you can build AI chatbots powered by Gemini 1.5 Flash-8B API, which is production-ready and comes with 50% lower pricing, 2x higher rate limits, and lower latency on small prompts compared to Gemini 1.5 Flash. With enhanced features and customization options, you can design chatbots tailored to your business needs.

WhatsApp Conversation Starters
September 12, 2024

Businesses can now increase WhatsApp conversion rates by providing predefined conversation starters. Users can easily select from frequently asked questions to initiate conversations. The feature can be configured through Settings > Channels > WhatsApp > Manage > Conversation Starters.

Input Facebook / Instagram Post ID in comments Automation Tool
August 5, 2024

Users can now manually input FB/IG post IDs in the comment automation tool. This update addresses cases where posts aren't visible in the available posts list. The feature ensures comment automation can still work even for hard-to-find posts.

GPT-4o mini availability for AI Chatbots
July 20, 2024

New multimodal model accepts text or image inputs and outputs text. Offers higher intelligence than GPT-3.5-turbo at the same speed. Significantly more affordable at 15 cents per million input tokens.

Introducing Claude 3.5 Sonnet
June 25, 2024

Sets new benchmarks for graduate-level reasoning and undergraduate-level knowledge. Shows improved understanding of nuance, humor, and complex instructions. Excels at producing high-quality content with a natural tone.

Facebook Lead Ads Automation Tool Update
June 15, 2024

Enhanced tool now auto-syncs leads from all field forms. The system automatically creates custom fields if they don't exist. Streamlines lead management process for better customer information organization.

Introducing GPT-4o
May 20, 2024

New flagship OpenAI model that's 2x faster than GPT-4 Turbo. 50% cheaper compared to GPT-4 Turbo. Enables creation of more powerful AI chatbots.

Control Bot Auto-Reply and Voice Selection
April 12, 2024

Users can now control whether bots auto-reply with voice messages. Allows selection of specific voices for bot responses. Integrates with OpenAI for automated voice message replies.

Scheduled Messaging from Omni Channel Inbox
March 15, 2024

Enables direct message scheduling from the inbox. Supports different platform rules for Messenger, Instagram, WhatsApp, SMS & Telegram. Helps maintain professional and consistent communication timing.

Extract data from JSON
January 10, 2024

Enables AI models to read images or analyze conversations. Saves data to multiple custom fields using "Get data from JSON" action. Works with OpenAI, Claude, and Gemini integrations.

Webchat Design Customization with CSS
December 15, 2023

Provides full control over Webchat design. Users can customize colors, fonts, button shapes, and much more using CSS code. Helps match chat appearance to website branding.

Rich Media Integration in Chatbots
November 25, 2023

Now supports rich media types like videos, GIFs, and audio. Enhances interaction quality and engagement rates for AI chatbots. Seamless integration via URL links.