We’ve enhanced our inbox with a powerful new feature: automatic audio transcription. Now, when you receive audio messages, a text transcription will be displayed directly inside the inbox.
How this benefits your business:
We’ve upgraded inbox activity tracking to give you deeper visibility and control.
Now, you can see not just what actions were taken—but exactly who performed them.
Why it matters:
This update empowers you to manage your inbox with confidence and clarity.
We’ve introduced automatic admin notifications for Pipelines to help teams stay better informed and aligned.
Now, admins will automatically receive alerts whenever changes are made within a Pipeline—no more manually checking for updates.
This new feature improves transparency and keeps your entire team in sync, so you can respond faster and stay on top of your processes.
We are excited to announce a new system update that significantly enhances the chat experience on WhatsApp!
Typing animations are now automatically displayed for every message your bot sends, making conversations feel more natural and human-like.
Additionally, whenever your bot is executing an AI action, a typing animation will be shown to let your contacts know that a response is on the way—helping manage expectations during slightly longer wait times.
We’re working to roll out the same behavior to all other supported channels very soon.
This improvement aims to increase engagement and trust in your automated conversations.
We’ve updated the OpenAI image generation action to support GPT-Image-1, OpenAI’s latest model for high-quality image creation.
This integration brings more detailed, realistic, and creative visuals to your workflows—perfect for everything from marketing to design automation.
In addition, you can now edit images using OpenAI and also control the image quality to better match your use case, whether you need fast previews or high-res outputs.
We’re pleased to announce the launch of Analytics for Pipelines, a powerful new feature designed to give businesses deeper insights into their pipeline performance.
With this release, teams can make smarter decisions, improve forecasting accuracy, and boost operational efficiency—all backed by data-driven visibility.
Unlock the full potential of your pipeline data and drive results with confidence.
We’ve expanded our OpenAI integration with support for the latest GPT‑4.1 models: GPT‑4.1, GPT‑4.1 mini, and GPT‑4.1 nano.
These models deliver substantial improvements over GPT‑4o and GPT‑4o mini, especially in areas like coding performance, instruction following, and overall task accuracy.
They also introduce significantly larger context windows—handling up to 1 million tokens—and demonstrate improved understanding and utilization of long-context inputs.
This update enables richer, more intelligent AI chatbot experiences for your business.
We’re excited to introduce a powerful new update — the Inbox is now seamlessly integrated into the Pipeline view!
Businesses can now send messages, launch flows, and access all Inbox functionalities directly from within the Pipeline. No more switching between tabs — manage conversations and move deals forward, all in one place.
Stay focused, work faster, and close more deals without leaving your Pipeline.
We are excited to announce the addition of Gemini 2.5 Pro, the most advanced model for handling complex tasks. It has topped the LMArena leaderboard, which measures human preferences, by a significant margin.
This model is now available on Chatic Media, enabling businesses to build AI-powered chatbots that offer superior performance and responsiveness.
We’ve introduced a powerful new feature—image editing using the Google Gemini AI model. Now, you can easily personalize images for each user with just a few clicks.
This allows businesses to create more customized and engaging visuals, making your customer experience even more impactful and tailored.
Now, you can upload your frequently used files and media directly to Chatic Media and send them instantly to any contact—no more wasting time re-uploading the same files over and over.
With Media Library, you only need to upload your frequently used files and media once. These files become instantly available across all devices and accessible to all admins, eliminating the need to duplicate files on multiple devices.
We’ve enhanced the Opportunities Center to help businesses manage deals more efficiently. You can now filter opportunities by value, date created, and last updated, making it easier to:
We've improved our appointment tool!
Businesses can now connect unlimited Google Calendar and Outlook Calendar accounts to Chatic Media. Previously, only one Google Calendar account could be linked per business, limiting calendar access to just one employee.
Now, each Chatic Media Calendar can be linked to a different Google Account, allowing multiple employees to manage their own schedules within the same Chatic Media Business account.
This update makes scheduling easier and more flexible for your entire team.
We've introduced an update to our inbox to make managing media and files easier.
Businesses no longer need to scroll through endless messages to find files, images, or videos shared with clients. All media and files exchanged with each contact are now conveniently organized in one place within your inbox.
This saves your team valuable time and makes accessing important content quick and effortless.
We will also introduce a Media Library inside our inbox very soon.
We’ve just rolled out a powerful upgrade to the Pipeline feature, designed for large businesses that need better admin access control.
Now, businesses can restrict admin access so they only see and manage Opportunities assigned to them. This means:
This update ensures that your team stays focused, efficient, and secure!
We’re excited to announce that Pipelines are now fully available in French, Portuguese, and Spanish! Manage your leads and deals in your preferred language with ease.
We are thrilled to announce that DeepSeek, an innovative AI company with the potential to rival major players like OpenAI and Google, is now integrated into our platform. You can generate your API keys at https://platform.deepseek.com/api_keys and connect seamlessly via Settings > Integrations > DeepSeek.
Track leads and deals visually with our new Kanban board feature! Effortlessly prioritize, manage stages, and close deals faster with an intuitive drag-and-drop interface. This tool makes managing your sales pipeline simpler and more effective than ever.
Transform your website content into powerful AI prompts with our Business Information Prompt Generator. This intelligent tool analyzes your website data to help create tailored, context-rich prompts for your AI chatbot. Simply input one or more URLs, and in a matter of seconds, you'll have structured business insights ready to enhance your chatbot's responses. Processing time varies from 20 seconds to 2 minutes per link.
Access it via Dashboard >> Prompt Generator.
We’re excited to introduce the AI Appointment Scheduling Chatbot Free Template! With this template, you can effortlessly schedule appointments with your customers using conversational AI. Customize your availability in the calendar tool and sync appointments with Google or Outlook Calendar. This feature works seamlessly across all channels, including websites, Facebook, Instagram, WhatsApp, SMS, and even phone calls.
To access it, go to Flows >> All Free Templates >> AI Appointment Scheduling - Template.
We’ve introduced the Live Website Chat Widget Preview option! This feature allows you to quickly test and customize your webchat widget natively on our platform, ensuring it aligns perfectly with your brand before installing it on your website.
To access it, go to Analytics >> Webchat >> Manage >> Webchat Preview.
You can now effortlessly preview your chatbot flows directly in the builder! Simply open a flow, click the chat icon, and test your flows in real time as you build them. Quickly refine conversations, resolve issues, and ensure a flawless experience on the go.
We’ve made it easier than ever to automate your Facebook and Instagram comments by including the Comment Automation Tool in templates. Additionally, you can now integrate calendars into your chatbot templates, making scheduling appointments, events, and follow-ups more seamless. Streamline engagement, manage schedules, and save time with these powerful updates.
We’ve introduced a new user custom field, “Long Text,” to enable businesses to integrate their chatbot with APIs that return large amounts of data. While the “Text” custom field supports up to 10,000 characters, the new “Long Text” field can hold up to 16 million characters, providing flexibility for handling extensive data.
We’re excited to announce that you can now seamlessly migrate your Instagram, Messenger, and Telegram contacts to Chatic Media! This new update enables quick import of contacts from these platforms, making it easier to manage all your connections in one place. Don’t forget—you can already import contacts from WhatsApp and phone numbers as well!
Now, you can quickly assign multiple conversations to an admin directly from the contacts page. Simply go to Contacts, select multiple contacts, then choose Actions and Assign Conversation to an Admin to streamline your conversation management.
We’re excited to announce the launch of our AI Chatbot Mastery Course for Beginners! This course includes 25 videos covering essential features, tools, and quick activation methods using our free templates. Dive in to learn how to effectively create and customize chatbots with ease.
We’re excited to announce that AI Inbox suggestions now support Gemini, Claude, and xAI, in addition to ChatGPT! You can now use any of these AI models within the inbox to quickly generate responses for your customers. The AI will analyze the conversation and provide the best response based on your prompt, making customer interactions smoother and more efficient.
Chatic Media now introduces xAI's Grok as the fourth AI model in its platform, joining OpenAI's ChatGPT, Anthropic's Claude, and Google's Gemini. This integration empowers users with advanced, intuitive customer interactions and seamless communication. Connect by retrieving API keys from console.x.ai and linking them in Settings → Integrations → xAI.
Model priority when Automated Responses is active for all AI models under integrations: OpenAI > Claude > Gemini > xAI
We made an important update to allow you to do advanced operations using date and time fields. Now, you can do any calculations involving date and time custom fields. Also, you can pass the value of some system fields like appointment 'booking_date' to a date and time custom field.
We’re excited to announce that now you can build AI chatbots powered by Gemini 1.5 Flash-8B API, which is production-ready and comes with 50% lower pricing, 2x higher rate limits, and lower latency on small prompts compared to Gemini 1.5 Flash. With enhanced features and customization options, you can design chatbots tailored to your business needs.
Businesses can now increase WhatsApp conversion rates by providing predefined conversation starters. Users can easily select from frequently asked questions to initiate conversations. The feature can be configured through Settings > Channels > WhatsApp > Manage > Conversation Starters.
Users can now manually input FB/IG post IDs in the comment automation tool. This update addresses cases where posts aren't visible in the available posts list. The feature ensures comment automation can still work even for hard-to-find posts.
New multimodal model accepts text or image inputs and outputs text. Offers higher intelligence than GPT-3.5-turbo at the same speed. Significantly more affordable at 15 cents per million input tokens.
Sets new benchmarks for graduate-level reasoning and undergraduate-level knowledge. Shows improved understanding of nuance, humor, and complex instructions. Excels at producing high-quality content with a natural tone.
Enhanced tool now auto-syncs leads from all field forms. The system automatically creates custom fields if they don't exist. Streamlines lead management process for better customer information organization.
New flagship OpenAI model that's 2x faster than GPT-4 Turbo. 50% cheaper compared to GPT-4 Turbo. Enables creation of more powerful AI chatbots.
Users can now control whether bots auto-reply with voice messages. Allows selection of specific voices for bot responses. Integrates with OpenAI for automated voice message replies.
Enables direct message scheduling from the inbox. Supports different platform rules for Messenger, Instagram, WhatsApp, SMS & Telegram. Helps maintain professional and consistent communication timing.
Enables AI models to read images or analyze conversations. Saves data to multiple custom fields using "Get data from JSON" action. Works with OpenAI, Claude, and Gemini integrations.
Provides full control over Webchat design. Users can customize colors, fonts, button shapes, and much more using CSS code. Helps match chat appearance to website branding.
Now supports rich media types like videos, GIFs, and audio. Enhances interaction quality and engagement rates for AI chatbots. Seamless integration via URL links.