You can now view and cancel your scheduled messages directly from the Inbox.

This update makes it easier to keep track of messages that are planned to be sent later and gives you the flexibility to cancel them if needed before they are delivered.

It helps teams maintain better control over outgoing communication and manage scheduled interactions more efficiently.

We’re continuously improving the Inbox to help teams work faster, smarter, and more efficiently. This update introduces several enhancements designed to make managing conversations easier and more intuitive.

Smarter Filters: When you apply a filter, new contacts will only appear in your Inbox if they match that filter, helping you stay focused on the conversations that matter.

Real-Time Analytics: Analytics in the left panel now update instantly, so there is no need to refresh your browser to see the latest data.

Clearer Conversations: You can now see a preview of business messages directly in the contact list, removing the confusion of seeing only customer messages.

Improved Date Display: Last active timestamps are now shown as exact dates for better clarity. For example, instead of “4 days ago,” you will see “20-03-2026,” similar to how WhatsApp displays message dates.

We will continue enhancing the Inbox experience based on user feedback to make it the most effective tool for managing customer conversations.

We’ve introduced an important upgrade to AI agents in Chatic Media that significantly improves how businesses interact with their customers.

Previously, when a customer sent an image together with text, the text portion was not available to the AI agent. This could lead to incomplete understanding and a weaker customer experience.

With this update, AI agents can now fully process messages that contain both images and text, allowing them to understand conversations the same way customers naturally communicate.

Your AI agent can now handle multiple types of inputs within a single conversation, including text messages, images, audio messages, and documents.

This improvement enables more accurate responses, better customer interactions, higher engagement, and a more capable multimodal AI experience for businesses using Chatic Media.

We’re introducing a major upgrade that makes automation smarter, faster, and easier than ever.

Businesses can now automatically analyze images and documents sent by contacts directly through the AI Agent—no flows required.

Previously, enabling AI to read and process images or documents required building dedicated flows. With this update, the process is seamless. Simply receive the file, and the AI Agent will instantly extract insights, understand the content, and take action.

• No complex setup required.
• No technical flow building.
• Faster automation.
• Smarter, real-time conversations.

This enhancement removes friction and empowers your business to respond intelligently to visual and document-based inputs automatically.

We’re introducing Smart Response Delay, a powerful enhancement designed to improve conversation flow and overall user experience.

When a user sends multiple messages in a row, the AI now intelligently waits, combines them, and delivers one clear and structured response instead of replying to each message separately.

• The timer resets with every new incoming message.
• Messages are queued during the waiting period.
• One thoughtful, consolidated response is delivered.

You can customize the response delay time in Settings to match your preferred communication style.

This results in cleaner conversations, more natural interactions, and a better overall customer experience.

We’ve introduced a new AI capability called URL Context, allowing Gemini and Claude AI agents to read and understand content directly from shared links.

Unlike Web Search, which scans the internet to find information, URL Context focuses only on the exact URL provided. This ensures responses are more accurate, relevant, and based solely on the intended source.

This is especially useful in scenarios such as e-commerce, where a customer shares a product link. The AI can instantly read the product page, understand its details, and respond with precise information automatically.

URL Context helps businesses deliver faster, more reliable answers while maintaining full control over the information being used.

We’ve released an important update to the AI Web Search tool that gives businesses more control over where information is sourced.

You can now limit the websites the AI searches, ensuring results come only from approved and trusted sources. Previously, searches could pull information from any site, including competitor websites.

This improvement helps maintain content accuracy, protect brand messaging, and ensure reliable responses.

The AI Web Search tool is supported by OpenAI, Claude AI, and xAI.

We’re introducing a powerful new capability that helps businesses handle complex logic more efficiently: JavaScript execution for bots.

Bots can now run JavaScript code directly within automations, reducing the need for external tools and simplifying advanced workflows. This makes it easier to build smarter logic while saving time and operational costs.

Common use cases include:

• Formatting numbers and text.
• Performing data and input validation.
• Iterating over complex JSON structures.
• Extracting data and building dynamic messages, such as rich galleries.

This update gives you greater flexibility, more control, and more efficient automations—all within the platform.

Businesses can now automatically extract information from documents and images sent by their customers using AI. This enhancement makes customer interactions faster, smoother, and more efficient.

Key benefits include:

• Save time: AI extracts details instantly, eliminating manual data entry.
• Reduce errors: Automated extraction ensures greater accuracy and consistency.
• Improve customer experience: Faster processing means quicker responses and better service.
• Scale effortlessly: Handle higher volumes of customer submissions without increasing workload.

Examples of what you can do:

• Automatically capture purchase details from receipts, including date, total amount, and items.
• Read and extract information from IDs, invoices, forms, or contracts.
• Process uploaded images, such as product photos or handwritten notes, and convert them into structured data.
• Quickly verify customer submissions by pulling key facts directly from their documents.

This update supports OpenAI, Gemini, Claude, and xAI models, making it easier than ever to automate workflows, reduce manual tasks, and deliver a seamless customer experience.

We’ve introduced a significant enhancement that enables your AI agent to understand the content of the post a user is commenting on, allowing for accurate, contextual, and highly relevant replies across your social media channels.

To provide this context to the AI, simply include the new system field "{last_commented_post_text}" inside your AI Agent’s prompt. This ensures the agent always knows what the post is about and can respond based on the exact product, service, or topic being discussed.

With this update, your AI can intelligently answer common questions such as pricing, availability, features, or location-specific details, all while staying aligned with your brand’s tone and messaging.

This capability unlocks more effective sales conversations, faster support, and more meaningful engagement—helping you build trust and convert audiences more efficiently.

We’ve introduced a major improvement to Facebook and Instagram Comment Automation, making it much simpler to manage audience engagement using AI.

Previously, replying with an AI Agent required creating a flow and manually adding the agent. With this update, you can now reply to comments—both public and private—directly using an AI Agent inside the comment automation settings, without needing any flows.

This enhancement allows for faster setup, more natural AI-generated replies, and a smoother experience for both you and your audience.

The Broadcast feature now displays real-time sending progress instead of only showing a “Sending” status. You can clearly see updates such as 40%, 60%, and more, giving you a better idea of how long the broadcast will take to complete.

Admin activity logs now load much faster. You can also filter logs by a specific admin to quickly review actions taken by individual team members.

We’ve added new filter options—FOLLOW-UP, ARCHIVED, and BLOCKED—to the Contacts page. A new condition is also available in the Flow Builder, allowing you to send customized messages or trigger specific actions based on these contact statuses. These improvements offer greater flexibility and control when managing your contacts.

Customers can now build and deploy AI agents using the new GPT-5.1 model. This upgrade offers faster reasoning, improved accuracy, and better performance for real agentic workflows.

Extended prompt caching and more reliable tool-calling help streamline complex automations. Start using GPT-5.1 today to create smarter, more responsive AI agents for your business.

You can now keep your chosen filters permanently active in the Inbox. Previously, filters were cleared after refreshing the page or switching devices. With this update, your filters remain in place, helping you stay organized and work more efficiently.

We’ve just made your Pipeline even more powerful and personalized. You can now choose custom colors for each stage of your pipeline, giving your team a clearer and more visually engaging way to manage opportunities.

With this update, you can:

• Visualize your workflow your way — make each stage instantly recognizable.
• Spot priorities at a glance — quickly identify key deals and next steps.
• Match your brand — bring consistency and personality to your workspace.

Take control of how your pipeline looks and feels, and make managing opportunities more intuitive than ever.

We’ve introduced an important enhancement to the Get User Data feature that allows businesses to collect any type of user input.

Previously, when using Get User Data, you had to specify a single data type such as text, image, or location that the bot would accept.

With this update, the bot can now receive and process any input format — including text, images, audio, video, files, and location — without limitations.

This improvement is especially valuable for businesses leveraging AI to automatically analyze and process user submissions, regardless of format.

We’re excited to introduce an upgrade that helps businesses gain clearer insights into team performance — Employee Working Hours Response Tracking.

Previously, response time analytics could be misleading. For example, if a customer sent a message on Saturday and the employee replied on Monday, the system would record a two-day delay, even though the employee responded promptly during their working hours.

With this enhancement, response times are now accurately measured based on each employee’s working hours, giving managers a fair and realistic view of team efficiency.

You can configure working hours by going to Settings > Admins > Working Hours and assigning schedules to specific employees or agents.

Responses sent outside of working hours are also tracked, ensuring you always have a complete picture of team activity.

This improvement provides meaningful analytics to help you understand productivity, customer responsiveness, and overall team performance more transparently.

We’re excited to announce that TikTok is now available as a new channel in Chatic Media!

Businesses can now build AI agents to automate DMs, engage with followers, and enhance their TikTok presence — all directly within the platform.

Note: TikTok integration is available for all Business Accounts except those registered in the US, UK, Switzerland, or the European Economic Area.

Start connecting with your audience on TikTok and unlock new ways to automate conversations effortlessly.

We’re excited to announce a powerful new feature — you can now customize the priority order of AI models that respond to user messages through your AI Agent!

Previously, when multiple AI providers were connected to a bot account, the system followed a default response order: OpenAI → Claude → Gemini → xAI → DeepSeek.

With this update, you’re in control — easily set your own priority order and decide which AI model takes the lead in responding to users.

Take charge of your AI experience and fine-tune your setup to deliver faster, smarter, and more personalized interactions.

We’re excited to announce that Grok-4 Fast is now available under xAI integrations! This model sets a new standard for cost-efficient intelligence, delivering performance that surpasses Grok-3 Mini across reasoning benchmarks—while significantly reducing token costs.

Grok-4 Fast comes with state-of-the-art cost efficiency, advanced web and X search capabilities, a massive 2M token context window, and a unified architecture that combines reasoning and non-reasoning modes seamlessly.

You can start leveraging Grok-4 Fast today in your AI agents, enabling smarter, faster, and more cost-effective conversations and workflows.

The Instagram chats now automatically show a typing indicator while generating a response. This simple yet impactful update makes conversations feel smoother, more natural, and engaging for your users.

Note: Typing indicators for Facebook and WhatsApp were introduced in earlier updates and are already available.

You can now seamlessly import a Vector Store from OpenAI into Chatic Media.

Key points to know:

• File size limit: Files larger than 25 MB cannot be uploaded directly into Chatic Media. For larger files, upload them to OpenAI, create the Vector Store there, and then import it.
• Automatic Vector Store creation: When you upload a file in Chatic Media, the system automatically creates a Vector Store for that single file.
• Agent limit: AI agents can work with up to two Vector Stores at a time (same limit as OpenAI Playground). If you need more, combine files into one Vector Store on OpenAI before importing.
• What’s next: Based on demand, we may add support for creating multi-file Vector Stores directly inside Chatic Media.

Non–super admins can now manage their own notification settings in any bot account, regardless of their account permissions.

Previously, only super admins could update notification preferences for account admins, which limited flexibility and control.

With this update, any admin can simply go to My Profile and adjust the notification settings for the account they want.

You can now retrieve multiple rows from Google Sheets in a single action using Google Sheets Actions > Get Multiple Rows.

This update is especially valuable for businesses that rely on real-time data in Google Sheets and want AI to access and process that information more efficiently.

We’re excited to announce support for MM Lite (Marketing Messages Lite) — the optimized way to send WhatsApp marketing campaigns with better delivery and advanced insights.

Why use MM Lite?

• Optimized delivery with Meta’s smart logic
• Works with your existing templates
• Fewer undelivered messages
• Advanced performance tracking (Meta Pixel & CAPI)
• Scales effortlessly for high-volume campaigns

As of today, our system will automatically use MM Lite when you send a WhatsApp marketing campaign. To enable this feature, navigate to Settings → Channel → WhatsApp → Manage and scroll to the bottom of the page.

We’ve made Instagram messaging smoother than ever. Now, when you send a message to a contact directly from the Instagram app, the bot will automatically pause for that conversation.

This ensures that when an admin replies via Instagram, the bot won’t interrupt — allowing for a seamless, personal exchange with your contacts.

GPT-5, the latest and most advanced model, is now available in our platform—alongside GPT-5-mini and GPT-5-nano.

Smarter across every area, GPT-5 delivers more accurate and useful responses in math, science, finance, law, and more. It’s like having a team of experts on call, making your AI chatbots more capable, insightful, and human-like.

Ideal for businesses looking to deliver next-level user experiences powered by cutting-edge AI.

The AI Hub is now available in the left-hand menu for all users with access. It brings together all your AI tools in one central space to simplify and enhance your AI experience.

What you’ll find in the AI Hub:

• Agents – Build and tailor AI bots that interact with users through prompts or guided conversations.
• File Uploads – Add PDFs, spreadsheets, and more. The AI will reference these to deliver accurate, relevant responses.
• AI Functions – Equip your bots to take real actions, such as tracking orders, scheduling appointments, submitting data, or escalating to human support.
• MCP Servers – Enable advanced workflows by allowing bots to call external APIs or execute server-side code.
• Keywords – Set up trigger words or phrases that instantly launch specific responses or automation flows.

This update brings everything you need to build smarter, more capable AI in one easy-to-access location.

We’re excited to announce that Grok-4, the latest and most advanced model from xAI, is now available in our platform!

This upgrade brings improved reasoning, faster responses, and more natural language understanding to your AI chatbots—making conversations smarter and more fluid than ever.

Perfect for businesses looking to deliver next-level user experiences powered by cutting-edge AI.

We’ve introduced a powerful new condition to enhance your workflows and audience targeting.

You can now check if a custom field has no value.

✅ This update makes it easier to:

• Send broadcasts to contacts who don’t have specific field values
• Filter users based on missing data

Use this to keep your contact database clean, segment smarter, and improve personalization across your automations.

Stay on top of your work! You can now assign due dates to any ticket or opportunity in your pipeline.

This update helps your team stay organized, ensures timely follow-ups, and improves accountability — so nothing falls through the cracks.

New: Filter Opportunities and Tickets by Due Date

Easily find what matters most by filtering tickets and opportunities based on due dates. Choose from options like "today", "this week", or a custom range.

Benefits:

• Instantly find overdue or upcoming items
• Save time and stay organized
• Never miss an important opportunity or ticket

Custom Fields in Pipelines

We’re excited to announce that you can now add custom fields to your Opportunities and Tickets! Tailor your pipeline to capture exactly the details your business needs — whether it's tracking project type, lead source, or anything else that matters to you.

We’ve enhanced our inbox with a powerful new feature: automatic audio transcription. Now, when you receive audio messages, a text transcription will be displayed directly inside the inbox.

How this benefits your business:

• Save Time: Quickly read audio content without needing to listen, helping you respond faster.
• Improve Accessibility: Easily access and review messages in noisy environments or when audio isn’t an option.
• Enhance Productivity: Streamline communication and reduce the chance of missing important details.
• Better Record Keeping: Keep written transcripts for reference and compliance.

We’ve upgraded inbox activity tracking to give you deeper visibility and control.

Now, you can see not just what actions were taken—but exactly who performed them.

Why it matters:

• Hold team members accountable
• Improve transparency and oversight
• Quickly trace any changes to the right person

This update empowers you to manage your inbox with confidence and clarity.

We’ve introduced automatic admin notifications for Pipelines to help teams stay better informed and aligned.

Now, admins will automatically receive alerts whenever changes are made within a Pipeline—no more manually checking for updates.

This new feature improves transparency and keeps your entire team in sync, so you can respond faster and stay on top of your processes.

We are excited to announce a new system update that significantly enhances the chat experience on WhatsApp!

Typing animations are now automatically displayed for every message your bot sends, making conversations feel more natural and human-like.

Additionally, whenever your bot is executing an AI action, a typing animation will be shown to let your contacts know that a response is on the way—helping manage expectations during slightly longer wait times.

We’re working to roll out the same behavior to all other supported channels very soon.

This improvement aims to increase engagement and trust in your automated conversations.

We’ve updated the OpenAI image generation action to support GPT-Image-1, OpenAI’s latest model for high-quality image creation.

This integration brings more detailed, realistic, and creative visuals to your workflows—perfect for everything from marketing to design automation.

In addition, you can now edit images using OpenAI and also control the image quality to better match your use case, whether you need fast previews or high-res outputs.

We’re pleased to announce the launch of Analytics for Pipelines, a powerful new feature designed to give businesses deeper insights into their pipeline performance.

With this release, teams can make smarter decisions, improve forecasting accuracy, and boost operational efficiency—all backed by data-driven visibility.

Unlock the full potential of your pipeline data and drive results with confidence.

We’ve expanded our OpenAI integration with support for the latest GPT‑4.1 models: GPT‑4.1, GPT‑4.1 mini, and GPT‑4.1 nano.

These models deliver substantial improvements over GPT‑4o and GPT‑4o mini, especially in areas like coding performance, instruction following, and overall task accuracy.

They also introduce significantly larger context windows—handling up to 1 million tokens—and demonstrate improved understanding and utilization of long-context inputs.

This update enables richer, more intelligent AI chatbot experiences for your business.

We’re excited to introduce a powerful new update — the Inbox is now seamlessly integrated into the Pipeline view!

Businesses can now send messages, launch flows, and access all Inbox functionalities directly from within the Pipeline. No more switching between tabs — manage conversations and move deals forward, all in one place.

Stay focused, work faster, and close more deals without leaving your Pipeline.

We are excited to announce the addition of Gemini 2.5 Pro, the most advanced model for handling complex tasks. It has topped the LMArena leaderboard, which measures human preferences, by a significant margin.

This model is now available on Chatic Media, enabling businesses to build AI-powered chatbots that offer superior performance and responsiveness.

We’ve introduced a powerful new feature—image editing using the Google Gemini AI model. Now, you can easily personalize images for each user with just a few clicks.

This allows businesses to create more customized and engaging visuals, making your customer experience even more impactful and tailored.

Now, you can upload your frequently used files and media directly to Chatic Media and send them instantly to any contact—no more wasting time re-uploading the same files over and over.

With Media Library, you only need to upload your frequently used files and media once. These files become instantly available across all devices and accessible to all admins, eliminating the need to duplicate files on multiple devices.

We’ve enhanced the Opportunities Center to help businesses manage deals more efficiently. You can now filter opportunities by value, date created, and last updated, making it easier to:

• Prioritize high-value deals and focus on key revenue opportunities.
• Track recent activity to ensure timely follow-ups.
• Boost efficiency by quickly finding the right opportunities.

We've improved our appointment tool!

Businesses can now connect unlimited Google Calendar and Outlook Calendar accounts to Chatic Media. Previously, only one Google Calendar account could be linked per business, limiting calendar access to just one employee.

Now, each Chatic Media Calendar can be linked to a different Google Account, allowing multiple employees to manage their own schedules within the same Chatic Media Business account.

This update makes scheduling easier and more flexible for your entire team.

We've introduced an update to our inbox to make managing media and files easier.

Businesses no longer need to scroll through endless messages to find files, images, or videos shared with clients. All media and files exchanged with each contact are now conveniently organized in one place within your inbox.

This saves your team valuable time and makes accessing important content quick and effortless.

We will also introduce a Media Library inside our inbox very soon.

We’ve just rolled out a powerful upgrade to the Pipeline feature, designed for large businesses that need better admin access control.

Now, businesses can restrict admin access so they only see and manage Opportunities assigned to them. This means:

• More control over sensitive data
• Better organization for large teams
• A smoother workflow for admins managing their own deals

This update ensures that your team stays focused, efficient, and secure!

We’re excited to announce that Pipelines are now fully available in French, Portuguese, and Spanish! Manage your leads and deals in your preferred language with ease.

We are thrilled to announce that DeepSeek, an innovative AI company with the potential to rival major players like OpenAI and Google, is now integrated into our platform. You can generate your API keys at https://platform.deepseek.com/api_keys and connect seamlessly via Settings > Integrations > DeepSeek.

Track leads and deals visually with our new Kanban board feature! Effortlessly prioritize, manage stages, and close deals faster with an intuitive drag-and-drop interface. This tool makes managing your sales pipeline simpler and more effective than ever.

Transform your website content into powerful AI prompts with our Business Information Prompt Generator. This intelligent tool analyzes your website data to help create tailored, context-rich prompts for your AI chatbot. Simply input one or more URLs, and in a matter of seconds, you'll have structured business insights ready to enhance your chatbot's responses. Processing time varies from 20 seconds to 2 minutes per link.

Access it via Dashboard >> Prompt Generator.

We’re excited to introduce the AI Appointment Scheduling Chatbot Free Template! With this template, you can effortlessly schedule appointments with your customers using conversational AI. Customize your availability in the calendar tool and sync appointments with Google or Outlook Calendar. This feature works seamlessly across all channels, including websites, Facebook, Instagram, WhatsApp, SMS, and even phone calls.

To access it, go to Flows >> All Free Templates >> AI Appointment Scheduling - Template.

We’ve introduced the Live Website Chat Widget Preview option! This feature allows you to quickly test and customize your webchat widget natively on our platform, ensuring it aligns perfectly with your brand before installing it on your website.

To access it, go to Analytics >> Webchat >> Manage >> Webchat Preview.

You can now effortlessly preview your chatbot flows directly in the builder! Simply open a flow, click the chat icon, and test your flows in real time as you build them. Quickly refine conversations, resolve issues, and ensure a flawless experience on the go.

We’ve made it easier than ever to automate your Facebook and Instagram comments by including the Comment Automation Tool in templates. Additionally, you can now integrate calendars into your chatbot templates, making scheduling appointments, events, and follow-ups more seamless. Streamline engagement, manage schedules, and save time with these powerful updates.

We’ve introduced a new user custom field, “Long Text,” to enable businesses to integrate their chatbot with APIs that return large amounts of data. While the “Text” custom field supports up to 10,000 characters, the new “Long Text” field can hold up to 16 million characters, providing flexibility for handling extensive data.

We’re excited to announce that you can now seamlessly migrate your Instagram, Messenger, and Telegram contacts to Chatic Media! This new update enables quick import of contacts from these platforms, making it easier to manage all your connections in one place. Don’t forget—you can already import contacts from WhatsApp and phone numbers as well!

Now, you can quickly assign multiple conversations to an admin directly from the contacts page. Simply go to Contacts, select multiple contacts, then choose Actions and Assign Conversation to an Admin to streamline your conversation management.

We’re excited to announce the launch of our AI Chatbot Mastery Course for Beginners! This course includes 25 videos covering essential features, tools, and quick activation methods using our free templates. Dive in to learn how to effectively create and customize chatbots with ease.

We’re excited to announce that AI Inbox suggestions now support Gemini, Claude, and xAI, in addition to ChatGPT! You can now use any of these AI models within the inbox to quickly generate responses for your customers. The AI will analyze the conversation and provide the best response based on your prompt, making customer interactions smoother and more efficient.

Chatic Media now introduces xAI's Grok as the fourth AI model in its platform, joining OpenAI's ChatGPT, Anthropic's Claude, and Google's Gemini. This integration empowers users with advanced, intuitive customer interactions and seamless communication. Connect by retrieving API keys from console.x.ai and linking them in Settings → Integrations → xAI.
Model priority when Automated Responses is active for all AI models under integrations: OpenAI > Claude > Gemini > xAI

We made an important update to allow you to do advanced operations using date and time fields. Now, you can do any calculations involving date and time custom fields. Also, you can pass the value of some system fields like appointment 'booking_date' to a date and time custom field.

We’re excited to announce that now you can build AI chatbots powered by Gemini 1.5 Flash-8B API, which is production-ready and comes with 50% lower pricing, 2x higher rate limits, and lower latency on small prompts compared to Gemini 1.5 Flash. With enhanced features and customization options, you can design chatbots tailored to your business needs.

Businesses can now increase WhatsApp conversion rates by providing predefined conversation starters. Users can easily select from frequently asked questions to initiate conversations. The feature can be configured through Settings > Channels > WhatsApp > Manage > Conversation Starters.

Users can now manually input FB/IG post IDs in the comment automation tool. This update addresses cases where posts aren't visible in the available posts list. The feature ensures comment automation can still work even for hard-to-find posts.

New multimodal model accepts text or image inputs and outputs text. Offers higher intelligence than GPT-3.5-turbo at the same speed. Significantly more affordable at 15 cents per million input tokens.

Sets new benchmarks for graduate-level reasoning and undergraduate-level knowledge. Shows improved understanding of nuance, humor, and complex instructions. Excels at producing high-quality content with a natural tone.

Enhanced tool now auto-syncs leads from all field forms. The system automatically creates custom fields if they don't exist. Streamlines lead management process for better customer information organization.

New flagship OpenAI model that's 2x faster than GPT-4 Turbo. 50% cheaper compared to GPT-4 Turbo. Enables creation of more powerful AI chatbots.

Users can now control whether bots auto-reply with voice messages. Allows selection of specific voices for bot responses. Integrates with OpenAI for automated voice message replies.

Enables direct message scheduling from the inbox. Supports different platform rules for Messenger, Instagram, WhatsApp, SMS & Telegram. Helps maintain professional and consistent communication timing.

Enables AI models to read images or analyze conversations. Saves data to multiple custom fields using "Get data from JSON" action. Works with OpenAI, Claude, and Gemini integrations.

Provides full control over Webchat design. Users can customize colors, fonts, button shapes, and much more using CSS code. Helps match chat appearance to website branding.

Now supports rich media types like videos, GIFs, and audio. Enhances interaction quality and engagement rates for AI chatbots. Seamless integration via URL links.